2018 Supporters Survey Summary

NEWS Monday 21st January 2019, 8:00am

by PR Team

Following the completion of the 2018 season, the Club undertook its annual Supporters Survey receiving a fantastic response.

The 2018 survey received the largest ever response since the first survey was undertaken in 2012. The data from this has been crunched, opinions noted and trends analysed to guide what improvements can be made to the Monarchs operation.

Overall the responses were fair and positive. The majority of supporters being satisfied with the quality of racing generally, enjoying the pace that matches are run at and being enthused by the new Gold Membership and Blue Reward Card initiatives.

The range of 70th Anniversary celebrations were also a popular addition to the 2018 season as well as the new big screen that was introduced. The use of the screen will be developed further in 2019.

Among the areas for improvement, many raised the issue of the condition of the stadium at Armadale. This is a challenging matter however the Club continues to work to improve this in conjunction with our landlords, within the limited resources that are available.

Other areas for attention included speeding up admission to the stadium and extending the offering within the Club Shop. Significant strides have already been made on these issues.

Anyone who asked, at the end of the survey, for a response to a specific question should have received this by email. If you have any questions regarding the survey or anything else to do with the Club then please email info@edinburghmonarchs.co.uk at any time.

The Club would like to thank all who took the time to complete the survey and look forward to welcoming everyone back to Armadale Stadium for the 2019 season!